Today, and last week (either Tuesday or Wednesday) I went to Subway (store #3361 in Whitewater, WI) for breakfast. I've mentioned before that I love their breakfast flatbreads. It seems as if Subway wants me to burn myself and spill coffee all over though.
Here's the problem: they're giving out lids that don't fit the cups. They must have run out of the nice black lids that fit, and switched to a cheaper lid that's just a little too big for the cup. Unfortunately, when trying to put on a lid that's just a little too big it feels like it SHOULD be able to go on… until you force it, causing the cup to squeeze and spill coffee – right on your hand.
That first time I just decided to shrug it off, even though the mis-fitting lid allowed the coffee to slosh up out of the cup while pulling into the parking lot at work, spilling coffee in my car. Today I avoided a similar mess by only filling the cup about 3/4 full.
Like I said, the first time I just shrugged it off, but now they've had at least a week to figure this out. The lids don't fit. It's easy. They either don't care about their customers, or they can't figure out that a lid that doesn't fit… doesn't fit. Whether this is an act of incompetence, or a willful disregard for their customers, I will no longer be visiting this, or any other Subway, unless it's somehow made quite obvious that things like this are taken seriously.
Here are a few pictures of the lid -
This first one show how much the lid deforms when attempting to place it on the cup:
This one show the rims of the lid and cup lined up with each other (or rather, not lining up):
This last one is the lid, with a sheet of paper used to measure the cup. The edge of the paper to the blue line is a measure of the inside of the rim, which is quite a bit smaller than the inside rim on the lid: