A person leaving the library just reminded me of this…
Earlier last week a woman came up to me, very upset, because someone had been logged on to the computer that she wanted to use since 6:30(am) (It was around 9am when she complained I believe). I gave her a questioning look, for a few reasons. Mainly because the computers automatically log off after 10 minutes of inactivity, but also because she was so upset about it, and there were tons of open computers.
I asked her which computer she was trying to get on, and she pointed to the one on the end – which is permanently logged in to the library catalog so people can search for books without having to wait to login to a computer. I explained that to her, which did not make her happy, and then told her that she could use the open computer right next to it.
… Is there a reason why some people feel the need to complain and get angry about something that really isn't a problem? Even if someone had been logged into a computer for almost 3 hours without using it, is there any way that such a reaction can be justified? ESPECIALLY when, standing talking to her, I could see at least 10 computers with no one logged in, INCLUDING the one directly next to the one she was complaining about?